Refund or Reprint Policy

Refund or Reprint Policy

At DTF Transfer ART, we strive to provide high-quality prints and excellent customer service. If you encounter any issues with your order, please review our refund and reprint policy below.

Reprints:

• We will reprint orders if there are issues with print quality or adhesion that result from our production process.

• Reprints will not be provided if the issue stems from poor-quality files provided by the customer. To avoid this, please ensure that your files meet our required specifications before submitting them.

• If a reprint is approved, we will process and ship the replacement order as soon as possible.

Refunds/Reprints for Other Issues:

• Refunds or reprints for other concerns, such as incorrect orders or defects, will be evaluated on a case-by-case basis.

• A refund or reprint will only be granted with approval from our management team after reviewing the issue.

• Customers may be required to provide clear photos or return the defective items before a resolution is determined.

Time Limit for Requests:

• To request a refund or reprint, you must contact us within 30 days of receiving your order.

• Requests made after this period may not be eligible for a refund or reprint.

How to Request a Refund or Reprint:

1. Email our customer service team at dtftransferart@gmail.com with your order number and a description of the issue.

2. Attach clear photos of the product to help us assess the problem.

3. Our team will review your request and respond within 2-3 business days with a resolution.

We appreciate your understanding and cooperation. If you have any further questions, please feel free to contact us!